New Blog

Hello!

If you’ve wandered over here looking for the Mirakle Couriers blog, we are pleased to be able to redirect you to our new (well, not quite so new; we’ve been using it for more than a year) and improved corner of the web:

http://www.miraklecouriers.com/blog/

Happy reading!

Diwali, The Festival of Light

It’s Diwali time and the Mirakle Couriers offices are buzzing with excited energy. Diwali is the biggest national holiday in India and is commonly known as the festival of light. During the week leading up to the day itself (Nov 5th) the streets are filled with candles and draping lights and the air with fireworks.

But from the wikipedia page we can extract a description closer to our hearts: “the most significant spiritual meaning of Diwali is the awareness of the inner light.” Inline with our founding philosophy, Mirakle Couriers aims to make our employees aware of their inner light. Against what the world might have told them as they were growing up, or the constant dose of negativity and estrangement they are bombarded with daily, inside of them lies nothing but good human potential. By granting them an opportunity to show themselves and the world what they are capable of when they work hard, they can alight that dust-covered inner light. The idea is that over time the collective glow can perhaps “shine a light” on the way people approach the Deaf. (with a mutual understanding that we are all merely made up of the same stuff instead of fear and apprehension for a difference).

Every day we at the management level marvel at all the sparks of inner light that shine out from our staff. Marvel that despite the tough challenges and harsh realities they face, there are moments when they can still Dance FREE (vid below) and find pockets of happiness.

The inspirational power of that I can only express using Sign language.

To celebrate We decorated the office and held a puja followed by a mini 9am office party with sweet snacks, giggles and wide-eyed smiles. It was a special moment to be saved and enjoyed by all. During the puja all our hopes and prayers focused on our high on-time delivery performance and on success for the future growth of the company. Topped off with wallnuts from jamu, chocolate from vito and ladus from Vidya, we got ready for a brand new day. Pumped up, energised and ready to go. It’s time to start to a new season.



Diwali time in general has been great for us for business because a lot of clients have been sending around corporate gifts through us. For example last week we delivered 500 bags of fancy chocolate for Vito India (an investment bank). I am proud to report that not one box was received with a missing chocolate. I am very impressed for I must admit even I was tempted to secretly steal just a little one for myself. But as they say hard work and good discipline pays off and at the end of it all Vito gifted us with a few boxes of chocolates for us to enjoy as well. so thank you Vito India!

Several other companies have asked us to deliver special packages for diwali time which has been really nice. We have also been delivering a lot of invitation cards. Mumbai is finally cooling down so wedding season is about to kick off.

We also want to welcome a new client Idobro, whose socially and environmentally conscious magazines will now be distributed by us. They are an amazing social enterprise set up to create a market place for all products green and social in nature, to increase awareness and conscious consumption Please visit their site to find out more.

So Anyway, on behalf of all of us at Mirakle Couriers we wish you a very happy Diwali and hope you find a chance to become aware of your inner light :)
- Rohan


Mirakle Couriers celebrates Deaf Day 2010

 

Mirakle Couriers Family Photograph

Mirakle Couriers Family Photograph

On Saturday the 2nd of October Mirakle Couriers celebrated the end of International Deaf Awareness week (last week of september) by inviting friends and family to spend a day focused on Mirakle and what it does for the deaf. The event was held in HR College, who were extremely kind to give us space to use for the day.

We started the day with a presentation that traced the journey of Mirakle Couriers from its humble beginnings to what it is today. With a lot of pictures, Dhruv told the story to the parents as Vidya translated in Sign.

the gist was this:

From: 2 boys, Just Dhruv, a small office room, no computers and  10 shipments

Reshma and girls with paper and pen
To: 60 deaf staff members, a management team of 5, two branches and over 50,000 deliveries per month.

Nilam and Deepali with piles of PODs

There has been a lot of hardwork but we’ve also had a lot of fun weekend outings and training sessions. We have grown organically into a close family, that is what gives us strength to grow into the future. It has been a wild ride, but this is merely the beginning. The presentation was a great crowd pleaser and gave everyone great hope and inspiration for the future.

After the presentation our staff had prepared some acting skits on their own for our guests to enjoy. Some were little creative one act stories, some were jokes and dances.

The main show was a 4 act play highlighting how Mirakle has improved the lives of the deaf.

The first scene was about a deaf man working as a cleaner in a hearing office. Hearing people were shown as constantly jabbering on their mobile phones.  I can imagine this is what deaf people see all the time. As the story went on, the deaf man had made a mistake. The hearing bosses got extremely angry. The deaf man tried his best to explain himself in sign language and apologise but he could not be understood. Quickly the misunderstanding escalated to a point where he was fired.

The next scene was a monologue in Sign Language where he told the audience how tough it has been him to find a job. As soon as he finds one, he looses one in the same way we just saw. They don’t understand him and they don’t even want to try.

The next scene is on a train. One day on the train he meets two guys in Mirakle Couriers uniforms. There are two other deaf guys in the cabin who make a lot of fun of the Mirakle guys, laughing at them.  As the scene moves on the Mirakle guys discuss how much they get paid, that everyone in the office is deaf, the managers all speak sign and treat them well, they are given a bonus, bank accounts and Provident Funds.

Suddenly they convince all three other boys to come to the office on monday and check it out.

The last scene is a very funny reproduction of an average day at  Mirakle Couriers. Kamlesh does a great job playing Dhruv, who is constantly on the phone and laptop to get business from clients. Nimesh is also portrayed by our very funny Mohan, running around frantically dealing with phone calls from Vodafone for detailed data reports. Needless to say it was a very amusing rendition of our typical work day at Mirakle Churchgate.

The guys from the train arrive at the office and are told the rules and given a job.  They are told that if they stick with Mirakle they will have a great future, they will earn well, get married and educate their children.
The play finished with all of the boys acting in the play going up on stage one by one telling the audience what working at mirakle couriers has taught them.

This was the icing on the cake. In that moment we, the staff and the families truly recognised and felt the Mirakle that was really going on here. It was a cathartic experience.

After lunch we took things to a more serious level. Dhruv and Vidya explained to the families what was going on in terms of finances and lessons to be learned. Parents were given the opportunity to rasie any questions they had to the Dhruv and the team. Due to the sensative nature of the population we employ, we find it extremely important to maintain a strong relationship with the parents and families of our employees. They should know how their kids are doing and be extremely proud of them. Some parents still hesitate to let their kids out of their tight grasp because they are “different”. It is part of the empowerment process, to encourage the parents to support and not hold their kids back as their confidence and independence develops. Many of them get it but there are still a lot of them who don’t. Social Change is a lengthy process.

Mirakle Deaf Day 2010 was a great success. A true showcasing of what we are about and how our family has grown over the years. We look forward to making this a big event over the next few years.

 

Check out some of the video footage below, it is quite amazing.




we hope we can invite lots of other people for Deaf Day next year and make it a grand event. Please share these videos with all of your friends.

Checking in with the Andheri Branch

I have been spending sometime in Andheri office lately. With Vodafone placing the heat of action on Churchgate Branch, it is easy to forget about the good work that silently goes on here.

Ganesh and the Andheri Girls

Andheri office is managed by Sameer. The great captain of this ship. His confident and cool attitude towards getting things done really heightens this branch’s calm efficiency. With a lot of the focus shifted to Vodafone, Andheri has had to manage with fewer staff. Currently there are 10 boys to cover 40 Pincodes. Yet still there seems to be “no tension”.

The load isn’t large but there is a lot of ground to cover in Mumbai’s surrounding industrial suburbs. These boys travel by train/bus and on foot navigating through the jungle of super-massive technoparks and MIDC Industrial Areas. Not an easy task.

The reason why it works so smoothly is definitely due to Sameer’s influence. He has trained Ganesh, Mirakle’s strongest delivery agent, to take the lead on planning and organizing who will go with what each day. Once this is done the boys have a look at the map and figure out the route that they will take through all the different stations. At the end of the day once they finish their load they go home from wherever they are instead of coming back to base. Sensible given the distance they travel.

The girls here are also on their toes. Once again encouraged by Sameer, the four of them have come up with some very clever techniques to keep things efficient and well organized. Sometimes I see Geeta take to the board and come up with a better system for recording the information on excel. The others discuss and give their inputs on how to make reporting more practical and faster to look things up.

Because Dhruv isn’t around, I am really forced to speak sign language here. When the girls finish their work they sit and teach me 15 new words that I have to learn before tomorrow when they will test me on it.

They are a fun and capable bunch here, but it is noticeable that they under-worked. A lot of idle time is passed during the day that sometimes I wonder if they have become too efficient. A similar feeling was going on in Churchgate before Vodafone took it by storm. I am sure that soon something will come along and challenge Andheri branch to show what it is truly capable of.

Navigating through a sea of green

So if you have been keeping track of us you will know a lot part of our current work is delivering phone bills to Vodafone Customers in South Mumbai.

I thought it might be nice to give you all a glimpse on the madness that goes on here when we deal with the demanding loads of our best client. Every few days three of our best and brightest – Ashish, Milind and Ketan, go and pick up the load from a warehouse in Navi Mumbai.

Around 1 O’clock this arrives and absolutely floods our office.


Bhupesh Sorting his share

for the next 5 hours it is a chaotic lake of vodafone bills where each boy sorts out the shipments that they are responsible for – those that fall in his dedicated area. Sorting them out by pincode, neighbourhood, road and building names. After doing this many times all the boys have become amazing at recognizing every single building in their area.

Bhupesh for example is the king of Nariman Point and knows each and every department on every floor of the State Bank building there (if you have seen the insides of government buildings you will understand the difficulty of this). And that is only one of the many buildings he has mastered in the area.

He goes in the morning delivers a big load and comes back hungry for more. He makes two or three trips in a day. If any you of you have read his life story in a previous post you can understand where this desire to work hard and improve his circumstances comes from.

I don’t want to single anyone out because they are all great in their own areas. The churchgate boys know all the roads and lanes backwards and forwards. Fort is quite an intense battle field with its windy unmarked streets and little crevasses. the Colaba team needs to navigate through all the long haired hippie tourists and stalls that fill the causeway and the off-shooting streets.

It’s been quite a journey for us, when we started there were moments when we felt that we bit more than we could chew, but having had some intense tough months of work we have come out the other side and stand now four times more powerful and knowledgable than before. I guess that is always going to be the learning/growth curve.

Nimesh Pawar unleashing the Power

Vidya Iyer training the staff to reach new heights

Most of the mastery of this has been attributed to Nimesh and Vidya who have worked hard round the clock to come up with new strategies. Although it has certainly been an all hands on deck multi-dimensional effort. Some strong leaders have also emerged, those boys who were shy and timid have grown in confidence and prominence as they started understanding what this work is really all about. It is not just delivery but the responsibility that surrounds the whole process. It gets us excited for the future vertical growth (new levels of management) of the company.

in great contrast is silent but deadly bhupesh. He works extremely hard but does it with a smile and not an inch of complaint. Head down and full of focus. A true soldier for the cause. Vidya has to check everyday that he eats properly because he rarely gets anything from his abusive father and he works so hard that he simply forgets.

Once again this post isn’t just about him but he embodies the good soul hardworking spirit of the many like him at Mirakle Couriers. We are so glad vodafone has given us the opportunity to work with them and show the world we are as good as anyone else.

Once again this post isn’t just about him but he embodies the good soul hardworking spirit of the many like him at Mirakle Couriers. We are so glad vodafone has given us the opportunity to work with them and show the world we are as good as anyone else.

Posted by Rohan

new miraklecouriers.com!

Oh hello there, we have shifted. Please go visit our new address around the corner at miraklecouriers.com/blog for a more homely blog feel.

Here is a bit more about the new website

Hello everyone and welcome to the new updated website. As we are rapidly growing (and getting more popular – CNBC, DNA, Springwise, Economic Times etc) we thought it was time to give ourselves a facelift.

The new website, courtesy of the good people at Rockstah Media, aims to give users complete information about Mirakle Couriers from the technical to the interesting. Please navigate through the smooth interface to learn more about how we deliver possibilities. Check out Who We Are to find out about the people behind mirakle, what makes our model unique and how it all works. Do check out our section on Social Impact with details of how working for mirakle will improve the lives of the many we employ.

For specific information about business conducts and areas of service please go through Our Services.  Our Blog is ofcourse the hotspot for all new information and updates coming out of Mirakle Couriers HQ. We promise to be updating much more than we have in the past with interesting interviews, stories, pictures and happenings around the office – covering all the dimensions of our company Business to Empowerment of Deaf youth. On the right of the blog you can see links to our favorite articles, recent twitter updates, flikr images, youtube videos. Yes my friends we are social-media active – plugged in and electronically connected to the world. As we grow prepare to see our offline presence growing as well around the city. Lots of interactive goodies lined up.

Awards and Recognition is our trophy case where we will upload and link all of the online magazines and newspapers that cover our story from a journalistic perspective. When we have access we will upload our cnbc video here as well. Anyone who doubts our capabilities, please point them here.

Lastly we have a special section about the Deaf Community, with facts, figures, links and information regarding our employees and their silent world.

well thats it. we hope you like our new website and find it more comprehensive than our old one. If you feel that we are missing anything please feel free to reply with a comment and we shall work it out. Mirakle Couriers is a social business, so let us all be social about it.

With Love,

Rohan
Media, Marketing and Business Development

new website

Play time

On sunday we made an effort to get the whole team together for some fun. We have been working extremely hard the last few months dealing with our insane increase in orders and working to get to new / higher levels of quality. So we thought it was well deserved. It also presents a nice opportunity to link up Andheri and Churchgate branches since we rarely see each other.

Dhruv and I took the early 7:30 train from churchgate up to Virar to meet everybody. It is important to keep in mind that sundays are our one day weekends, so you can imagine the effort it must have taken. It’s all for the love of the game.

At Virar we were greated by 40 smiling faces and waving hands all very excited to be there. You could tell everyone was chilled out and dressed in their casual Fun Day clothes. Nilam’s little son was there wearing his vodafone cap and being extremely naughty as usual. He is 3 years old and speaks Hindi, Marati, English and ISL.

We all spent about 20 minutes making sure to wait for everyone who was coming. SMS’s were sent back in forth for those arriving in national lateness style. We got the group together and headed for breakfast at a nearby canteen (this was around 9:30am). We practically took over the entire restaurant and made the cooks sweat (even before mumbai heat set in!) with 43 orders of pav bhaji at the sametime.

Once fed and satisfied we took a bus to go closer to the sea. The weather was great: patchy blue skies and the heat was countered by some sea breeze. We walked towards the beach nearby. Everyone giggling and laughing along the way. It’s also so nice seeing everyone who is normally tensed up with work, so relaxed and being friendly with everyone.

Once at the beach, the boys got out the ball and the girls started dancing. I bet this scene repeats itself every single day all across the country.

These girls love to dance. I bet there are some people wondering, wow the deaf dance? but they can’t hear music! well let me tell you, i don’t think you need to hear music to dance, all you have to do is feel it. Plus these girls have seen enough movies and youtube videos to know all the famous dances by heart. its really great when they do it. i think dancing is intrinsically a happy and free spirited feeling for all human beings.

Once the heat got too much everyone raced down to play in the water

in this picture you can see the entire Mirakle staff in the water.

You might notice the dark menacing clouds approaching. Our fun was soon interupted by a pre-monsoon heavy stormy downpour. It went from nothing to crazy vision impairing windy rain. We ran out of the water to protect our phones and find some shelter and deal with our drenched everything.

It was the first sign of the monsoon and we got absolutely soaked. The sky lit up with lightening followed by evil cracks of thunder that echoed in the sky – of course only Dhruv, Nimesh, Sameer and I flinched at the sound while the others didn’t even take notice.

We then had quick lunch and sent everyone home early so their families would not worry too much about them.

So long story short, we had a very fulfilling fun day all together on the beach in Virar on Sunday. Everyone came back in great spirits on monday ready to get back on the uphill climb to success.


Mirakle Couriers on Vimeo

About two months ago our good friends at Dasra filmed and edited a video about us.

It focuses on the day in the life of a Mirakle Employee. In this case it’s Ganesh – the oldest and most experienced Mirakle agent. He was Mirakle’s first employee, a complete rockstar when it comes to delivery and now is essential to route planning and strategy. We will talk more about Ganesh later but for now enjoy the video:

peace & happiness

Mirakle Couriers

Mirakle Star Profile: Vandana Sawant

Around three years ago, The United Nation announced a new Convention on the Rights of Persons with Disabilities (UNCRPD), asking signing member states to enforce a policy that will give all people with disabilities the right to find a job without discrimination.

Unfortunately (as we know from experience) things written down are not always put into practice. Especially not in India. We still hear of so many stories of people who are unable to find employment because they are judged harshly for their unacceptable differences. Instead of being given the opportunity to earn a living, we hear about the struggles endured by these people as they spend months and years of searching for a source of income. After this long and demoralising process they are left with no choice but to give up and stay at home: helpless and dependent.

While this reads like a sad tale of a reality where we are reminded of the political impotence of the United Nations, we do wish to tell you about an exception to the rule.

Today we here at Mirakle are pleased to tell you a story about one extremely determined woman who would not take no for an answer.

In some poetically ironic fashion: as the world is unable to accept her because of her difference, her strong will and determination reminds us all of the most basic human power that we all have resting within.

And with that we begin the story of Vandana Sawant, a determined soul that through it all stuck to her guns and refused to quit despite facing the grand forces against her.

Vandana, was born hearing but became deaf at an early age due to a high fever.

Born in Satara, her family moved to Pune where she started school but was only allowed to go up to the 4th standard. Back then, most deaf education stopped at the 4th standard. But Vandana was not ready to stop, so she convinced her parents to move to Mumbai where she could enroll in another school. Here she started all over again from scratch, retaking all of the 4 years. Once again she was stopped because the school claimed they did not have the resources to educate her any further. She did not let the ignorant negative stigmas that surrounded educating the deaf prevent her from learning, so she and her mother found someone who was willing to teach her at home. Thanks to the home tutor, she was able to receive schooling all the way up through the 11th Standard. Right after 11th standard, she took up typewriting classes so that she could be well qualified for a good job. However on completing the course, she found it to be harder than she imagined, even though there was no doubt that she was capable.

For over 10 years nonstop she was chasing job after job with no good luck. Rather than being discouraged by the process, her hunger for a job deepened with every rejection she received. “I looked everywhere. I asked around at a lot of places, asking everyone I know and many of them promised to call me back but they never did. It was very frustrating and I was sick of sitting at home alone. My husband would work until late at night and I would get so bored waiting for him to get back home. On top of that I felt terrible for not being able to help him pay for the bills or my son’s education.”

In the summer of 2009, Vandana heard about Mirakle Couriers through the grapevines. But even then, after her long and arduous search: when she came to the office looking for a job, she found out that there were no vacancies. Once again she proved her unrelenting determination and unwillingness to take no for an answer. Instead of giving up, she came back to the office again and again, day after day to persistently ask for something, anything at all. “I knew I had to keep fighting. I had to keep asking. I was not going to let this one slip. I guess the boss saw my determination and how seriously I was taking this and decided to hire me.” And just like that after 10 years of searching she got her very first job at Mirakle Couriers. Vandana eyes lit up as she recounted the story, her head tilted back and as she enacted her sigh of relief: “Finally!”

Besides not finding a job for 10 years, Vandana has also had a really tough ride in other respects – facing some terrible hardships. Just after her marriage the government repossessed their house in order to make room for a new apartment complex. “I was living in a house that my husband bought. It wasn’t the best but it was good enough to live in and it was great that we did not have to pay the rent since he owned it. Then the government came and told us they wanted to demolish our home to make room for a new apartment complex. They told us that they would move us into one to compensate for our loss. I did not like the idea because the apartment‘s rooms were small and we would have to pay a lot more money to take care of it.”

I wasn’t really worried at first because my husband’s parents who lived nearby had 5 houses and he would eventually get one of them. But when the inheritance came into question, the siblings started fighting with each other over it. To make things worse, in their bitterness they expressed their disgust with me as a deaf woman. I would wake up in the morning and find out that someone knocked down our flowers, spit on our doors, marked up our walls. Once I even found urine in the door way. It was terrible. They wouldn’t even talk to our 11 years old son.”

Vandana was so distraught when she found out that the siblings were not going to let her husband get one of the houses. “We had to talk to them all the time, trying to get them to share up the inheritance but it only sparked more anger.” It was during all this that she trained herself to keep being positive whatever the world throws at you. Now looking back, Vandana is happy she did not give up or get discouraged. “Because I did not quit through all those hard times, I was able to eventually find a job. Now I help my husband take care of the house, so we do not have to depend on his siblings anymore. We can just keep our distance now since we are better off.”

“It’s my first time saving some money. It is also the first time I can help my husband pay the bills and buy food.  I can finally go out and buy food, clothes and enjoy life.”

Vandana is looking forward to celebrating her one year anniversary at Mirakle soon. She has being working here for 11 months now.

Vandana is super quiet and works diligently in the back office. You will never hear a complaint or concern from her and perhaps now you can understand why. Landing the job at Mirakle has given her a small window of light to the dark life that she has known.

It is just another gentle reminder that we humans are all made of the same fibers and mental capacities. When we decide to lock on to our determination and command our will there is no limit to achieving our goals.

If that doesn’t inspire you, I don’t know what will.

Interview conducted by Rian
Edited by Rohan